I sat where they sat

Have you ever met a user that doesn’t want your help? Someone married to their ways. Not all users want all the help that you can offer. They just want you to fix “one problem” and not touch anything else.

They’re like hedgehogs, the closer you get to their operation, the more they stick you with their protective quills.

So what do you do?

Show the love, show that you care, show that you know what you’re talking about. Sit where they sit. Work with them, become a co-laborer.

Why?

Your users may not just have problems or needs, they can be the problem, because of the way they deal with things. Users are people, people are protective of the way that they do things. They honestly won’t admit that the way they go about things are wrong. The possibility of them claiming that something else is better, is greater. Unless you, as a Ux Designer truly care about your users, you can’t help them.

Work with them

I don’t mean compromise. Don’t be blind to their needs, don’t ignore them and don’t use it as an opportunity to promote your intelligence. People don’t want to know what you know, how you do things, until you care to know what they know and to first do things their way.

Purposefully sit down with them and do their job/complete a task the way they do it. Experience their struggle. Talk about it, discuss it, brainstorm on the ways to make it better for the both of you [make it a team thing].

Some people are blind to their needs.

They might not know they need the help of your application. They have been grinding for so long, making it work, that they have ignored it. Their way of life, their way of doing things has been built upon it.

Be as concerned about the user, as you are of the user’s needs.

These opportunities can help you mature your interface. Give you a better understanding of how an expert vs novice user interacts with your interface.

You will have outlier users, “problem users” who don’t fit within targeted user group. You can deny their needs. Yet it is important to acknowledge that you will come across them, so expect them, accept them and give them an opportunity to help open your eyes. Those who give you the most headaches, cause the most problems, don’t understand what to do with your interface or how to use the tools to their benefit, need you the most. Not the users with zero complaints.

One of the best ways to discover needed resources is to need that very resource yourself.

Scrabble letters spelling out success

Prove Your Work, Display Success

When do you think about analytics and stats for your business?

Before you even launch it, before you even consider having a website.

You need to consider data that will show you and others how you’ve grown and where you have failed to grow. To answer these questions a year from now you have to start gathering that data today.

  • How much money did your company make?
  • How much did you pay yourself?
  • How much went to expenses?

All of that is for accountants and I’m not talking stocks.

Your value and quality will be seen, but by whom, when, where and why?

You should have a target audience in mind but how will you even know you’re actually reaching them? How will you know in one month or three to six and up to a year how people are coming to your site and what they are clicking on?

You may not even know that out of the 300 people who visited your site that only 3 reached out to you, and lets be honest having 3 may have made made your day if you’re starting out. However, when you see that you had the potential to get 300 emails you’ll realize that something is wrong and if you ask the right questions now, you’ll know why then.

You may not even know that out of the 300 people who visited your site that only 3 reached out…

What questions?

The questions User Experience Designers ask when they’re considering the best way to design your website and software or application interface. The same questions you should be able to track data for with your analytics…for example:

Who is your target audience?

It’s what Ux research inquires about and analytics should find a way to track the various details of the people you’re reaching. You need to see if the target audience you initially tried to reach is being reached. If you find yourself reaching a different group and why and if you should focus on them instead. Or worse if it is all over the place and you don’t have a good sense of your user/client base.

These questions will give you answers to make informed business decisions later on. As well as for your Ux Designer and Web Developers to make sound and strategic decisions to reflect the changes you wish to make.

The analyzing of business statistics starts now. Make a list of questions you will need answered in a few months to a year and then write down what type of information you need to answer these questions.

Sit down with your web developer and talk about SEO and website analytics today.

Don’t have a Ux expert on call? Contact me at ogidesigns@gmail.com

OGiD Phase One Mobile Responsive Interface

Minimum Viable Content

I am not my user or rather target audience but I am my own client. That’s right. I am revamping my own portfolio website. Creating the written content is tedious enough but then there’s curating my content. All of my work to display nicely on any device a potential target audience member can get their hands on to access my website. You know the whole responsive bit which isn’t my immediate concern at the moment.
Unlike most of my projects, I personally don’t have to answer what do I want my target audience to know and what exactly do they want to know? Not just that but: what don’t I want to tell them? Who don’t I want to attract? Who do I want to attract? Continue reading →