Being sensitive gets a bad rep.
But a sensitive mindset and tender heart are absolutely essential for a Ux Designer. Without it we can easily become calloused to our users. Without them our work can become routine and stale, even perfunctory. We won’t always be excited about that small tiny feature that doesn’t need a complete revamp. That care we have for our users will trump the sometimes boring aspects of product maintenance.
After a while we can have a blind eye to the problems our users face, and this is something we can’t afford to happen. We can avert our attention to something new and shiny that the users may not need, possibly want, or it could just be something, you and I as a designer want to build. A sensitive mindset, on the pulse of the user and having a heart that breaks for their troubles keeps our eyes on the prize. That prize being solving their problems no matter how tiny in concept or execution.
After a while we can have a blind eye to the problems our users face, and this is something we can’t afford to happen.
As much as I love to try new things, and trust me I do. It is important to always see the needs of your users and put it before your own personal agenda.